Order & pay
When is my order accepted?
After confirming your order, you will receive an email with order confirmation. From that moment on the order is accepted!
I made a mistake, can I still change my order?
As long as you have not confirmed your order, you can make changes and remove or add products to your shopping cart.
PLEASE NOTE: After confirmation you can no longer make changes, if you still wish to make changes, please contact us as soon as possible via firstname.lastname@example.org
What should I do if my order is damaged?
We check the items before shipping and ensure proper packaging. Check your package immediately after receipt!
Do not accept packages that are obviously damaged during transportation. If you notice the damage later on, please inform us about it via email@example.com
When will my order be shipped?
We will do our best to send your order within 5 working days. If you have also ordered products from the new collection or products that are temporarily out of stock, we will wait to ship the complete order until it is in stock. We ship all orders with DPD.
How can I receive an order if I am not at home??
You can have your order delivered to another address (family, friends, neighbours,...) and pick it up there.
If you are not at home at the time of delivery, there will be a card in your letterbox telling you where you can pick up the package.
Where can I find my shipping costs?
The shipping costs depends on the country of destination. The shipping costs are clearly displayed in your shopping cart.
Can I pick up my order myself??
No, it is not possible to pick up an order.
What are the payment options?
We offer the following payment methods:
- Bankcontact / MrCash
- Transfer manually. You will receive the account details with your order confirmation.
Is payment safe?
The transactions are secured by the payment system MultiSafepay. All information exchanged for payment execution is encrypted via the SSL protocol. This data cannot be traced, intercepted or used by third parties. They are not stored in our computer systems either.
Do the colors of the pictures correspond to those of the offered articles?
Yes, we try to display the colors in the shop as well as possible. Pink stays pink and blue stays blue. Colors may differ a little depending on your screen type.
What are the correct prices of the articles??
All our prices are in Euro, including 19% VAT, excluding shipping costs. All prices are for one piece or for one set, unless indicated differently.
Can I order a product that is not (yet) in stock?
Yes, our new collection can be pre-ordered in the spring or autumn. It is also possible that an item is temporarily sold out. If a product is not (yet) in stock, this will be indicated with the product and in the shopping cart. If you have ordered products from the new collection or products that are temporarily sold out, we will wait with shipping until the complete order is in stock.