Order & pay
Order
When is my order accepted?
After confirming your order, you will receive an email with order confirmation. From that moment on the order is accepted!
I made a mistake, can I still change my order?
As long as you have not confirmed your order, you can make changes and remove or add products to your shopping cart.
PLEASE NOTE: After confirmation you can no longer make changes, if you still wish to make changes, please contact us as soon as possible via service@meycobaby.com.
What should I do if my order is damaged?
We check the items before shipping and ensure proper packaging. Check your package immediately after receiving it!
Do not accept packages that are noticeable damaged during transportation. If you notice the damage later on, please inform us about it via service@meycobaby.com.
Shipment
When will my order be shipped?
We will do our best to ship your order within 1-2 business days. If you have also ordered products from the new collection we will wait to ship the complete order until it is in stock. We ship all orders with PostNL (Benelux) or UPS. You will automatically receive a track&trace as soon as your parcel is registered with the carrier. If you have not received a track&trace, please check your spam inbox. If you have not received any track&trace, please contact us.
How can I receive an order if I am not at home?
You can have your order delivered to another address (family, friends, neighbours,...) and pick it up there.
If you are not at home at the time of delivery, check your track&trace to see where you can pick up the parcel.
Where can I find my shipping costs?
The shipping costs depends on the country of destination. The shipping costs are clearly displayed in your shopping cart. Click here for the complete overview.
Can I pick up my order myself?
No, it is not possible to pick up an order.
Pay
What are the payment options?
We offer the following payment methods:
- iDEAL
- SOFORTbanking
- Bankcontact / MrCash
- Paypal
Is payment safe?
The transactions are secured by the payment system Mollie. All information exchanged for payment execution is PCI-DSS level 1 certified. This data cannot be traced, intercepted or used by third parties. They are not stored in our computer systems either.
Products
Do the colors of the pictures correspond to those of the offered articles?
Yes, we try to display the colors in the shop as well as possible. Pink stays pink and blue stays blue. Colors may differ a little depending on your screen type.
What are the correct prices of the articles?
All our prices are in Euro, including 19% VAT, excluding shipping costs. All prices are for one piece or for one set, unless indicated differently.
Can I order a product that is not (yet) in stock?
Yes, our new collection can be pre-ordered in the spring or autumn. If a product is not (yet) in stock, this will be indicated with the product and in the shopping cart. If you have ordered products from the new collection we will wait with shipping until the complete order is in stock.